Click & Collect
You now have the option to choose 'Store Collection' instead of 'Home Delivery' when checking out on our website. This service has been designed to offer an alternative method of delivery when it's perhaps easier to collect if you're passing by, guarantee the item you wish to purchase will be in stock, or to give you another option when there may not be anyone at home to receive your delivery from Fishkeeper.co.uk.
Collecting your items in store will also allow you to take advantage of our professional and knowledgeable staff who will be able to assist you with any questions that you may have about your purchase or your aquarium.
Any items for store collection will be sent from our warehouse and via our couriers to your chosen store. Please note that ‘Click & Collect’ orders are not fulfilled with the stock in our stores and therefore the order will not be available for collection the same day as it’s ordered. Before you place your order you will be given an estimated collection date. Please note this is not a guaranteed collection date, and you will receive confirmation from our couriers when your items are ready to collect in store.
Once your order arrives at your chosen store it will be kept safely aside for 7 days for you to collect. Simply visit the till point with your proof of purchase (i.e. email confirmation) and relevant ID (e.g. Driving License or passport) where our store staff will be happy to unite you with your order.
The ‘Click & Collect’ option is a chargeable service at £1.95 for all orders below £30, and then free for all orders over £30.
Subject to availability. Orders placed before 3pm (Monday to Friday) will be dispatched that same day. Orders placed over the weekend or Bank Holiday Monday will be dispatched the next working day. Please allow one hour from the notified delivery time to the Maidenhead Aquatics store before collecting your order, and be aware of the store's current opening hours to avoid disappointment in collecting once the store has closed.