Our Price Promise
At Maidenhead Aquatics we’re committed to giving you great value through great products at great prices, supported by great service.
- We know how important price really is, and that´s why we put so much effort into getting our prices right.
- Through our growing range of exclusive brands & products, we aim to make sure that we offer the best quality for the price in the marketplace.
- Our commitment to value is about much more than just competitive prices, it’s about all those extra things that are worth a lot too, like friendly, expert advice.
- We want you to feel confident that the product you’ve bought will last and that if you do need any aftersales service, then that will be second-to-none too.
For these reasons we’re proud to offer you Our Price Promise - we will not be knowingly beaten on price for any of our products or accessories (excluding livestock and plants). If you find any product cheaper at one of our competitors, we’ll gladly match the price.
We offer to price match any legitimate retailer, whether they are online or in a “brick & mortar” store, subject to the following terms and conditions:
- Our Price Promise is only applicable to a purchase conducted in one of our stores and does not apply to any online purchase carried out on our website (fishkeeper.co.uk).
- We do not offer Our Price Promise for any eBay merchants, private sellers or other auction sites.
- The item must be in stock with both us and the competitor at the time of matching.
- We will only match items that are available from competitors within the UK and priced in £GBP.
- Prices for ‘special order’ items must be agreed at the time of ordering - prices cannot be matched retrospectively after the order has arrived.
- Please note that Our Price Promise is only applicable at the time of your original purchase and cannot be applied retrospectively to previously purchased items.
- The matched price must be “like-for-like”, including any postage and packing, delivery charges and finance deals, etc.
- We cannot offer interest-free credit finance deals on any items that have been price-matched, even if the value exceeds £350
- We must be able to verify the competitor’s price and stock position. We will require the selected retailer's name, description of the product, the web address (if applicable) and the advertised price.
- Our Price Promise is for personal use only. We reserve the right to restrict Our Price Promise on each item to one per customer.
- Our Price Promise will not apply if the relevant competitor is in administration or closing down.
- The competitor’s product must be brand new, undamaged, identical to ours, and offered on the same terms.
- Our Price Promise cannot be used in conjunction with any other offers or promotions.
- Our Price Promise does not affect your statutory rights.
- All Our Price Promise transactions are carried out on a case-by-case basis and at our discretion. We reserve the right to withdraw Our Price Promise at any time without prior notice.
So shop in confidence and visit our online Product Showroom or your nearest store today!