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What payment methods do you accept online?

We accept most major credit and debit cards, Amazon Pay and Paypal. However, we do not accept American Express.

Why has my payment card not been authorised?

Your payment may not be authorised for a number of reasons.Debit and credit cards: Please ensure that the correct billing ...

Why does my promotional code not work?

Our promotional codes all have very specific rules that are applied behind the scenes of the website and some products may be excluded. I...

How do I redeem a voucher or discount code online?

If you have received a voucher or have a valid discount code to use against your purchase, you can enter this in ‘Your Basket’ before you...

My webpage froze when placing an order. Has my order been processed?

When you place an order on fishkeeper.co.uk you should receive an email from us within about 10 seconds of placing your order. If you hav...

Do I need to bring anything with me when I choose 'Deliver to store'?

Just take a copy of your email confirmation with you - either printed or on your phone/mobile device.

What is your online returns and refunds policy?

You can find all information relating to returns and refunds here: htt...

Can I amend or cancel my online order?

If you wish to cancel or amend your order immediately after placing it, please contact customer services on TELEPHONE NUMBER between 9am-...

Do you deliver internationally?

Unfortunately, at this time we only deliver to the United Kingdom and

How can I track my delivery?

All available tracking information will be included in the email that you receive when your order has been shipped.

What can I expect if my order falls outside of the usual 24hr express courier?

For large aquariums, pond liners, and other similar items.Information for these items regarding delivery time estima...

How will my aquarium be delivered?

Your aquarium will generally be delivered ‘

Can faulty or damaged items be returned for a refund?

On delivery of your goods please check the products carefully for any possible defects or problems. If you believe that any of our produc...

How can I leave a product or service review for Maidenhead Aquatics?

When you purchase online from us, you will automatically receive an email from our customer experience partner Feefo, 7 days after your p...

How will my review be used by Maidenhead Aquatics?

Your ratings and feedback are extremely important to us as they help us to continually improve our product portfolio and service and prov...

Do you post livestock?

We strongly believe and are focused on being a predominantly bricks and mortar based business, and we think that the viewing and selectin...