Since its creation, Maidenhead Aquatics has always been run “by fishkeepers, for fishkeepers”, so the health and welfare of your fish is our utmost priority. That’s why if your fish appear unwell or you have any concerns about their health, then we recommend contacting the store that you purchased them from directly strong so that the staff can help in any way they can. They will then work closely with you to help look into the cause of any problems and advise you on the best course of treatment to get your fish fighting fit again.
In the unfortunate event of the loss of your fish, however, Maidenhead Aquatics is dedicated to helping you to determine the cause for the loss, address the problem and avoid a repeat of the situation. For this reason, we recommend taking the following steps:
In the unfortunate event you feel that your concerns have not been dealt with satisfactorily at the store level, then please contact our customer service team for further advice. Please note you must liaise with the store first before contacting our Head Office.