Overview

    Online Store Administration Assistant - Head Office At Application deadline 24th July 2020

    Store:

    Telephone:

    The main focus of this role is to ensure the smooth running of our online trading platforms assisting the Online Store Manager with implementing day-to-day online trading activity and customer service of our fishkeeper.co.uk website and Amazon, and eBay stores.

    This is an exceptional opportunity for someone who is keen to start a career in e-commerce or merchandising looking for their first trading role, joining a well-established brand in a varied, dynamic and fast-moving environment.

    Core Tasks:

    • Manage incoming customer calls and emails in relation to our online platforms and respond professionally to enquiries regarding customer orders, returns, refunds, stock search, etc.
    • Upload new products to our website, Amazon and eBay including imagery and metadata
    • Produce engaging, appealing and accurate product copy to create interest and push sales
    • Price monitoring and updating
    • Process Price Match requests
    • Process customer returns
    • Work with suppliers and buying teams to maintain high quality, up-to-date product information
    • Work closely with the marketing team to ensure listings are optimised
    • Work directly with our warehouse team to ensure that orders are fulfilled, and returns are processed within our customer terms and conditions
    • Categorise and attribute products correctly ensuring the customers can navigate to them easily
    • Support all areas of e-commerce and marketing operations as needed

    Key Requirements:

    • Previous experience within an e-commerce/online retail position or retail role in fish or pet-keeping with a passion for fishkeeping would be a huge advantage.
    • Experience using a website CMS and a range of e-commerce related systems such as Adobe Create Suite Software would be an advantage.
    • Computer literate with a good understanding of Microsoft office
    • Time management skills, extremely organised with the ability to prioritise
    • Commercially aware
    • Passion for online shopping
      Exceptional communication skill both written and verbal with strong attention to detail and an eye for formatting, punctuation, spelling, and grammar
    • Creative approach
    • A can-do work attitude and a strong work ethic
    • Enthusiastic, flexible self-starter who always brings a good attitude

     

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    Please fill in the form below to submit your application. After submission a member of the team will be in touch.

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