Online Store Administration Assistant - Head Office At Application deadline 24th July 2020



    The main focus of this role is to ensure the smooth running of our online trading platforms assisting the Online Store Manager with implementing day-to-day online trading activity and customer service of our fishkeeper.co.uk website and Amazon, and eBay stores.

    This is an exceptional opportunity for someone who is keen to start a career in e-commerce or merchandising looking for their first trading role, joining a well-established brand in a varied, dynamic and fast-moving environment.

    Core Tasks:

    • Manage incoming customer calls and emails in relation to our online platforms and respond professionally to enquiries regarding customer orders, returns, refunds, stock search, etc.
    • Upload new products to our website, Amazon and eBay including imagery and metadata
    • Produce engaging, appealing and accurate product copy to create interest and push sales
    • Price monitoring and updating
    • Process Price Match requests
    • Process customer returns
    • Work with suppliers and buying teams to maintain high quality, up-to-date product information
    • Work closely with the marketing team to ensure listings are optimised
    • Work directly with our warehouse team to ensure that orders are fulfilled, and returns are processed within our customer terms and conditions
    • Categorise and attribute products correctly ensuring the customers can navigate to them easily
    • Support all areas of e-commerce and marketing operations as needed

    Key Requirements:

    • Previous experience within an e-commerce/online retail position or retail role in fish or pet-keeping with a passion for fishkeeping would be a huge advantage.
    • Experience using a website CMS and a range of e-commerce related systems such as Adobe Create Suite Software would be an advantage.
    • Computer literate with a good understanding of Microsoft office
    • Time management skills, extremely organised with the ability to prioritise
    • Commercially aware
    • Passion for online shopping
      Exceptional communication skill both written and verbal with strong attention to detail and an eye for formatting, punctuation, spelling, and grammar
    • Creative approach
    • A can-do work attitude and a strong work ethic
    • Enthusiastic, flexible self-starter who always brings a good attitude


    Apply for this role

    Please fill in the form below to submit your application. After submission a member of the team will be in touch.

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