Terms & Conditions

General:

Please note that Maidenhead Aquatics do not accept responsibility for the content of any posted messages or articles and does not guarantee the accuracy, completeness or utility of any posted message or article.

Posted messages or articles express the views of their author only, and do not reflect the views of Maidenhead Aquatics. Any user who feels that a posted message or article is incorrect or objectionable is encouraged to contact us immediately via this form. We will make every effort to remove inaccurate or objectionable content within a reasonable period if it is determined that removal is necessary.

Through your use of this service, you agree that you will not use this bulletin board to knowingly post any material that is false, libellous and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise a violation of any law.

You agree not to post any copyrighted material unless the copyright is owned by you or by Maidenhead Aquatics.

Commercial enterprises or sites may not be advertised on the site without the express prior written permission of Maidenhead Aquatics. If you wish to advertise here then contact us via this form.

The judgments of the site administrators and moderators are final, and Maidenhead Aquatics reserves the right to suspend or cancel the memberships of any members that are found to be in violation of these rules.

Maidenhead Aquatics, Fishkeeper and the related items are Copyright and Trademarks of Maidenhead Aquatics. ©2009 (2017?) All rights reserved.

Databank:

The opinions expressed in the Fish & Plant Databanks are those of Emma Turner and the staff at Maidenhead Aquatics at Peterborough, and do not necessarily reflect those of the Maidenhead Aquatics group. The information provided is deemed to be as accurate and helpful as possible, however, Maidenhead Aquatics do not accept responsibility for any use derived from it or any reliance placed upon it.

Online Store:

Promotions and prices on the Maidenhead Aquatics online website may differ to those in our retail outlets. All offers are subject to terms and conditions. For full details regarding our Online Store’s delivery & returns policy please click here.

Fishkeeper Gallery:

Maidenhead Aquatics does not accept responsibility for any images used in our Fishkeeper Gallery. Maidenhead Aquatics do not guarantee the accuracy, completeness or usefulness of any information relating to the images uploaded, and are not responsible for their content. Any user that uploads an image or images that are copyrighted, non-original or do not belong to the user, will be held fully responsible to any copyright infringements. If you believe any image shown is subject to this, please contact us immediately with proof of ownership via this form.

You also agree, through your use of this gallery, that you will not use this to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise a violation of any law. All uploads will be monitored and approved before being posted live, and Maidenhead Aquatics reserve the right to omit or edit any content contained within.

By uploading your image(s) onto the Fishkeeper Gallery, Maidenhead Aquatics reserve the right to use your image(s) for any future commercial marketing or advertising purposes. You will also permit us to post your name and aquarium details through various social media and marketing campaigns.

Fishkeeper Plus:

Prices: All prices quoted are correct at the time of quotation. The company reserves the right to change pricing without prior notice.

Quotations: All quotations are given by the Company on condition that the Company shall not be bound until the Company has received the customer’s written acceptance (or Purchase Order) of the quotation. The offer made by the Company and any report attached thereto may be withdrawn or amended by the Company at any time before receipt of the customer’s acceptance in writing. Quotation shall be valid for a period of 30 days unless otherwise specified in writing.

Orders: No orders shall be binding until accepted by the Company in writing.

Transport, Delivery and Shortage: All services and goods must be paid for on delivery unless previously arranged with Fishkeeper Plus. Damage to goods must be notified immediately to the Company and to the carrier (if applicable).

The customer shall ensure that an authorised person is in attendance to receive the goods and service being delivered and that he shall sign for the aforesaid. Failing this it shall be deemed that all goods have been received in good condition.

The time and date of delivery shall not be fundamental to the performance of any contract entered into.

Title of Goods: The Company shall retain title to all goods until payment is made in full.

Cancellation and Returns: Orders for goods and/or services cannot be cancelled after acceptance by the Company unless otherwise agreed. If cancellation is agreed standard products will be subject to a restocking charge of 50% of the invoice value. Non-standard products shall be subject to a restocking charge of 100%. All carriage charges shall be paid by the customer.

Livestock: We at Fishkeeper Plus are fishkeepers ourselves. The welfare of your livestock is therefore of paramount importance to us at all times. In the unlikely event that something does go wrong that results in the loss of livestock, we will assist you in returning your aquarium to a healthy condition but do not accept liability for any losses.

Terms of Payment: UK customers with credit accounts for standard products are required to settle their accounts no later than 30 days after the date of invoice. The Company will charge interest on debit balances on accounts where the period of 30 days has been exceeded. The rate of interest shall be at the rate of 10% above the Bank of England base rate at the time the account becomes in default.

All customers with credit accounts for special products are subject to the following terms:

  • 50% of order value (plus VAT) payable with order.
  • Final balance payable in full no later than 30 days after the date of invoice.

All non-account customers are liable for payment in full upon delivery of the goods and services.

The proper law referable in the terms and conditions herein contained and to any contract made between the Company and any customer in the Law of England. 01/02/14

Gift Cards:

  • Once activated the value on your Maidenhead Aquatics Gift Card can be used as full or part payment at any Maidenhead Aquatics store in the United Kingdom or on this website (fishkeeper.co.uk).
  • The card can be loaded with any value between £10 and £500. The maximum value stored on the card is £500.
  • The monies on the card cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchases.
  • All monies on the card must be used by the expiry date which is 2 years from the date of purchase. Any balance left on the card after this date will be deducted.
  • Any Gift Card purchased online will be dispatched no later than the next working day. Orders shipped via Royal Mail Special Delivery or Recorded Delivery will have proof of postage and this will be deemed the end of our responsibility for the shipping of all orders. We can provide a Royal Mail tracking number to support you in tracing an item (not applicable for orders shipped by first class post).
  • Please protect the card and treat it as cash, the balance cannot be returned if lost or stolen.
  • To check the remaining balance on your Gift Card visit our Gift Card page or contact 0844 412 4512 (calls are charged at 5.1p per minute from a BT landline).
  • This card is not a credit, debit or cheque guarantee card.
  • Maidenhead Aquatics reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.
  • To benefit from special offers and promotions from Maidenhead Aquatics register your gift card here.
  • Credit Note cards received in-store cannot be used as a payment method for an online order.

Credit Note Cards:

  • Once activated the value on your Maidenhead Aquatics Credit Note Card can only be used at the Maidenhead Aquatics store of issue as full or part payment.
  • The card can be loaded with any value up to £100. The maximum value stored on the card is £100.
  • The monies on the card cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchases.
  • All monies on the card must be used by the expiry date which is 6 months. Any balance left on the card after this date will be deducted.
  • Please protect the card and treat it as cash, the balance cannot be returned if lost or stolen.
  • This card is not a credit, debit or cheque guarantee card.
  • Maidenhead Aquatics reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.

For same day dispatch order in the next:

2 hrs 49 mins

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