Over the festive period, all of our stores will be open as usual with the exception of the Bank Holidays: Christmas Day, Boxing Day and New Year’s Day.

Over the festive period some of our stores may operate reduced hours, so please contact the store before travelling to check their opening hours.

The last order dispatch from our online store will be Monday 24th December at 3pm. Orders dispatched on this day will be delivered between 27th December and the New Year.

For delivery before Christmas, orders must be placed on or before Monday 16th December. You can still have delivery in time for Christmas until Friday 20th December as long as you choose DPD Courier Service (Express Courier) at the checkout.

Please note this excludes all products which are delivered directly from the manufacturer. Orders for these products will be dispatched in the new year.

Our full online opening hours & delivery schedule is:

  • Friday 20th Dec: last day dispatch for Christmas delivery, order before 3pm and select Express Courier
  • Saturday 21st Dec: CLOSED
  • Sunday 22nd Dec: CLOSED
  • Monday 23rd Dec: normal dispatch day; delivery MAY still arrive before Christmas if you select Express Courier
  • Tuesday 24th Dec: 12pm cut off for dispatch but delivery will be after Christmas
  • Wednesday 25th Dec: CLOSED
  • Thursday 26th Dec: CLOSED
  • Friday 27th Dec: CLOSED
  • Saturday 28th Dec: CLOSED
  • Sunday 29th Dec: CLOSED
  • Monday 30th Dec: CLOSED
  • Tuesday 31st Dec 2019: CLOSED
  • Wednesday 1st Jan: CLOSED
  • Thursday 2nd Jan: all orders from 24th December to 2nd January 2020 (inclusive) will be dispatched
  • Thursday 3rd Jan: normal dispatch day; next day delivery for orders received before 3pm

During the festive period, our customer service team will be available:

Tuesday 24th December 9am - 1pm

Friday 27th December 10am - 4pm

Monday 30th December 10am - 4pm

Tuesday 31st December 9am - 1pm

As above, customer service will be CLOSED Christmas Day, Boxing Day and New Year’s Day as well as the weekends.

Please be assured that our livestock will be checked and fed daily over the festive period including the days that we are closed.

If you need any help or advice as always, please contact your local store first who will be able to help you with any fish or product-related questions. You can find your most local store using our online store finder here: https://www.fishkeeper.co.uk/storefinder

From everyone at Maidenhead Aquatics, we wish all of our customers a very happy Christmas and a prosperous 2020.

Christmas trolley