Contact Us


    We are always pleased to receive your comments and feedback as they help us to continually improve our standards and our understanding of the needs of both our customers and our livestock. If you have an enquiry about something you’ve bought, a comment about an experience you've had with us or a general question about fishkeeping, then do get in touch.

    Please note that our Head Office only performs an administrative and accounting function. Our fishkeeping expertise lies with the friendly and dedicated staff in our stores, and for this reason we recommend and kindly ask that you contact your local Maidenhead Aquatics store with any questions in the first instance.

    Store Finder

    You can also check out our FAQs sections for common questions and enquiries.

    Contact Form

    If you feel that your enquiry has not been successfully dealt with at store level, however, then please write to us at the address below - we aim to reply to all messages same day.

    We are available 9am - 5pm GMT Monday to Friday, excluding public holidays.

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    Speak to the Team

    Speak to the Online Team If you wish to speak to us regarding an online order you have placed, or if you’d like some information regarding purchases on our website, please call the number below:

    Telephone: 0203 664 7190
    Monday to Friday 9am – 5pm (Closed Bank Holidays)

    Please note this helpline is for online customers only, and we will not be able to provide answers to queries regarding our stores. You can find your local stores contact number on our store finder.

    Head Office

    If you need to write to us, or send us something, please address your package to:

    Maidenhead Aquatics
    Unit 3-4 Thorpe Court
    Delta Way
    TW20 2RX