Contact Us

    Overview

    We are always pleased to receive your comments and feedback as they help us to continually improve our standards and our understanding of the needs of both our customers and our livestock. If you have an enquiry about something you’ve bought, a comment about an experience you've had with us or a general question about fishkeeping, then do get in touch. Please ensure that you enter a valid telephone number to enable us to get back to you. Failure to do so may result in a delay in your enquiry being dealt with as we may need to ask for additional information or forward your communication to a relevant store team member to help you.

    Please note that due to the current COVID-19 situation, and a reduced support team, it may take us a little longer to get back to you than normal. Where possible, please contact us by email or via the form below rather than by telephone to enable to be as efficient as possible in helping you with your enquiry.

    Our Head Office only performs an administrative and accounting function. Our fishkeeping expertise lies with the friendly and dedicated staff in our stores, and for this reason we recommend and kindly ask that you contact your local Maidenhead Aquatics store with any questions in the first instance. Our stores are contactable via their Facebook pages or by telephone even if they remain temporarily closed for customer entry.

    Store Finder

    You can also check out our FAQs sections for common questions and enquiries.

    Contact Form

    If you feel that your enquiry has not been successfully dealt with at store level, however, then please write to us at the address below - we aim to reply to all messages same day.

    We are available 9am - 5pm GMT Monday to Friday, excluding public holidays.

    Please type the letters and numbers below *
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    Speak to the Team

    If you wish to speak to us regarding an online order you have placed, or if you’d like some information regarding purchases on our website, please call the number below:

    Telephone: 0203 664 7190
    Monday to Friday 9am – 5pm (Closed Bank Holidays)

    Please note this helpline is for online customers only, and we will not be able to provide answers to queries regarding our stores. You can find your local stores contact number on our store finder.

    Please be aware that due to the COVID-19 situation, it may not always be possible to get through to a team member immediately as our team are working from home and we are experiencing higher than normal call volumes. We would encourage you to email us with your enquiry for the fastest and most efficient response. If you absolutely need to speak to us, please note that you may need to leave a voice message for us to come back to you if we are helping other customers at the time of your call. We will reply to any messages as soon as possible - [email protected]

    Head Office

    If you need to write to us, or send us something, please address your package to:


    Maidenhead Aquatics
    PO Box 619
    Egham
    Surrey
    TW20 2BS