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If the bubbles have reduced in your BiOrb you may need to replace the air stone.
The air stone fits in the base of the BiOrb underneath the filter cartridge. It breaks up the flow of air into the aquarium, splitting it into a mass of fine bubble. It also reduces noise from the air pump.
Over time the tiny pores in the air stone can become blocked by dirt and lime scale preventing air from getting through properly. Depending on your local water supply and the conditions in your BiOrb an air stone can last anywhere from 3 months to 3 years.
Changing the air stone from time to time is advisable.
Delivery
Delivery costs for your order will be calculated during the checkout process based on your delivery address and the contents of your basket. You will only pay one delivery charge for your order. Express delivery is FREE for online orders OVER £39 unless any of the points below become a factor.
We only ship to the UK and cannot ship internationally.
We aim to dispatch items that are currently in stock on the same working day if they are ordered before 2.45 pm (excluding Bank Holidays). Orders after 3pm will be dispatched the following working day, unless it fits any of the below criteria:
Returns
If you are not 100% satisfied with your purchase online from our website, you can return the product and get a full refund or exchange the product for another one, for up to 21 days from the date you purchased it.
We strongly suggest signing up for an account with fishkeeper.co.uk as this will allow for some additional returns options like return to your local store.
If you checkout as a guest you will need to return the product to Maidenhead Aquatics, PO Box 619, Egham, Surrey, TW20 2BS, please package the order (along with a packing slip or a note including your name, address and order number).
Large pallet items like aquariums are deemed delivered successfully with no damage once the the driver has left the property. If a report of damage is submitted after the driver has left we may be unable to assist with replacements. We recommend refusing a damaged delivery, this is the fastest resolution.
Our full terms and conditions can be found here. When you place an order with us online you are agreeing to these terms and conditions.
For delivery before Christmas, orders must be placed on or before 3pm on Wednesday 20th December. We cannot guarantee delivery of these orders pre-Christmas as we are reliant on our couriers, but will use our best endeavours to get orders placed on this date out to you before Christmas. For full details of our festive delivery and opening times click here
Please note: online orders placed after 3pm on Friday 22nd December will not be dispatched until the New Year. For full details of our festive delivery and opening times click here