If you wish to cancel or amend your order immediately after placing it, please contact customer services on TELEPHONE NUMBER between 9am-5pm Monday to Friday. If you have placed an order in error outside of these hours please complete this form with all the information about the order you wish to cancel or amend and we will process your request the next working day: https://www.fishkeeper.co.uk/contact. Please provide all required contact details as we may need to call you to make the changes you have requested.
Once goods have been dispatched, you can cancel your purchase within 21 days of receiving your order - starting from the day you received your goods. All items you are returning must be unopened (ie no broken seals) and in the original condition in which they were received. Please contact our customer services team using this form: https://www.fishkeeper.co.uk/contact to arrange your return.
Alternatively, you can return your goods to one of our stores across the UK – find your nearest store here: https://www.fishkeeper.co.uk/storefinder
Please note that under no circumstance can we refund you in store if you paid for your goods using PayPal online. You will need to return your items via post or recorded delivery if this is the case.