Updated 30 November 2021

Face Coverings

It is mandatory to wear a face-covering in all of our stores in England and Scotland, as set out by the UK Government in response to the continuing COVID-19 situation. 

Please ensure you and any members of your family/friends have a suitable face-covering in place before you enter one of our stores. If you require any assistance or have any questions regarding this, then please wait at the entrance until a member of staff can help you.  If you are medically exempt from wearing a face covering, please do not attempt to enter a store until you have spoken to a member of staff. Valid proof may be required. 

Whilst children under the age of 11 are exempt from this ruling, we would still very much appreciate if they could wear a covering wherever possible, please. 

Please remember that our staff are doing their very best to keep both our colleagues and customers safe during this difficult time. We kindly ask for you to respect our store teams and help them to help us all get through this as smoothly and safely as possible.

Thanks in advance for your cooperation.

Social Distancing

Please be aware that the stores that are open will be observing social distancing measures to protect our staff and keep our customers safe at all times.

These measures include the following:

  1. Ensure you stay a minimum of 1m away from other customers and staff members at all times.
  2. We may limit the number of people allowed in a store at any one time (only 2 people maximum per household) and children must be accompanied by an adult at all times. Please help support our teams by working with them to make this as efficient as possible and following staff guidance and store signage.
  3. We are here to supply all your essential fishkeeping requirements, but we are also now able to supply livestock too. You will be able to view the fish but you will be asked to keep well away from staff as they catch fish for you and you may not be able to select individuals.
  4. We reserve the right to refuse entry to our stores and abusive behaviour and language towards our staff will not be tolerated. They are there to help and support you and to keep you safe while on our premises. Please allow them to do this for the welfare of all.
  5. Where possible we request that you use contactless payment methods and avoid touching all surfaces instore unnecessarily, including products that you don’t intend to buy.

Gift Cards

As a resulting impact of Covid-19, Maidenhead Aquatics have taken the decision to automatically extend all Gift Cards that are due to expire between 1st March 2020 through to 31st May 2020 by an additional 3 months. 

Our terms and conditions regarding Gift Cards still remain the same and can be found on the following link: https://www.fishkeeper.co.uk/gift-cards
If you have further questions regarding this please contact your local store.

Thank you for your ongoing support and keep safe!