Subscribe and Save

Maidenhead Aquatics is pleased to be able to offer a ‘Subscribe and Save’ option for the purchase of a number of our products online.

With no commitment, obligation or fees, ‘Subscribe and Save’ means that you can place your order online once and then enjoy the convenience of automatic deliveries set at a time interval that suits you whilst taking advantage of a discounted price for your products, all at the click of a button.

A full list of the products eligible can be seen further down this page.

On eligible products, you can select the quantity you’d like to receive and the frequency you’d like to receive it, and we will send you your parcel as requested.

Once you have signed up for ‘Subscribe and Save’, you will be able to see all of the information relating to your subscription in your ‘My Account’ section.

Terms and Conditions:

1. 'Subscribe and Save' is available for online purchases via Fishkeeper.co.uk in the UK only at this time.
   
   
2. Products eligible for 'Subscribe and Save', are listed above, and will show two price options on the product details pages. Please note not all of our product catalogue is eligible for this.
   
   
3. To take advantage of 'Subscribe and Save', simply select the 'Subscribe and Save' option when adding the product to your cart.
   
   
4. Payment for 'Subscribe and Save' orders will be taken using the card details provided when you check out for your first subscription.
   
   
5. Further payments for subsequent deliveries will be taken on the same day each month to that you have subscribed on. So, an order placed on the 5th of the month, for a 3-month subscription will automatically charge your card and resend the same product on the 5th of each subsequent month for 3 months or until cancelled.
   
   
6. All orders will be by your chosen delivery method when setting up your subscription and any delivery dates quoted are estimates.
   
   
7. Payment for 'Subscribe and Save' is by card only. Paypal and Klarna finance are not accepted.
   
   
8. Customers can cancel or amend their 'Subscribe and Save' orders at any time, free of charge, after two completed orders.
   
   
9. If you wish to cancel your subscription after your first two deliveries, this can be done either through your Fishkeeper account on our website (accessed by clicking on the 'My Account' link in the top right of your screen)or by contacting us at [email protected]. Changes cannot be made after your order has already been shipped.
   
   
10. To change your subscription delivery date, we kindly ask that you call our customer service team on 0203 664 7190 who will be able to action this for you. We are not able to amend the frequency of subscription orders currently, so we will have to cancel your subscription and you will be able to start a new one with your updated frequency selected.
    
    
11. It is not currently possible to pause 'Subscribe and Save' subscriptions, but as payment details are saved, you can cancel your subscription when necessary and then create a new subscription when it is desired without having to input your details again.
    
    
12. If your payment details are not up to date, the order will not be processed or dispatched. If this happens and you need more advice, please call (0203 664 7190) or email our customer service team and we will provide you with all the information regarding your policy that you need.
    
    
13. Any damages to a subscription delivery must be reported to us within 48 hours to make a claim against your order.
    
    
14. Standard terms and conditions apply.